Genesys App Foundry Marketplace Software

Automated Callback for the Genesys PureConnect platform automates the process of placing an outbound call once an agent receives a callback object and ensures that it has been disconnected after the c...

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural des...

Brightmetrics is the only analytics service available for the PureCloud platform that allows you to navigate from the intrigue of high-level trends down to the details within discrete interactions.

Google Cloud Dialogflow is an end-to-end development suite for building conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.

Amazon Lex is a service for building conversational interfaces into any application using voice and text.

Aivo is a company that develops artificial intelligence solutions with the aim of transforming the way companies and customers interact.

SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests...

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers wan...

Genesys-powered chat sessions backed by the cognitive computing power of IBM Watson improve the customer experience, agent effectiveness, and business efficiency.