Gemseek

Details

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules:

UNDERSTAND
 - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee that you ask the right questions at the right moment
- Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate
- Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams
- Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders

PREDICT
- Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement
- AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic
- Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters 
- Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact

MOBILISE
- Empower your team - automatic creation of cases to act immediately on customer issues and share success stories 
- Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty
- Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool

Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/