Issuetrak

Details

At Issuetrak, we’re dedicated to helping organizations achieve more. If you’ve been struggling to keep important information and requests from slipping through the cracks, Issuetrak is here to help.

We specialize in help desk, change management, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing support, our team will always be there to help when you need it most.

Our customizable software is a fit for many different industries and usages, from customer service to customer support to change management. 

Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure nothing gets lost or misplaced. Streamline your day-to-day processes and operations with workflow tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer support, and increase communication among team members -- and you won’t have to worry about anything slipping through the cracks.

Automation, Reporting, Custom Forms, Alerts, Workflows, and More:

Automation that helps your team work faster and smarter
Easy, multichannel issue submission via email, mobile, web portal, or web form
At-a-glance dashboard metrics plus detailed, customized reporting
Customizable forms and user-defined fields to fit your unique organization
Task management and workflow branching to keep everyone on track

Add-on modules to meet specific needs: 

Asset Management for storing and review information on your team’s assets
Active Directory integration for improved organization and security
Billing module for easily generating invoices, inputting billable time, and more
Surveys module to gather, organize, and implement customer feedback